September 02, 2014

Frequently Asked Questions

1. What kind of cars do you work on?We work on all makes and models, foreign and domestic.

 

2. Do you have a specialty?
We do complete auto repair, from oil changes to complete engine overhauls. Also, since we are a Body Shop too, we do everything from scratch repair to restoration.

 

3. Do you do smog checks?
Not at our facilities, but we can have it sent out for you while your car is here for repair, for your convenience.

 

4. What are your hours?
We are open Monday Friday 8:00 AM 5:00 PM, Saturdays 9:00 AM 2:00 PM; We are Closed the FIRST SATURDAY of every month. It is best to call to verify as we sometimes switch weeks.

 

5. Do you offer loaner cars or rentals?Yes, we offer discounted rental cars through one of our local rental car agencies. They can pick you up from and drop you off at either of our facilities at no charge.

 

 

6. Do you sell tires? Do you rotate tires or do alignments?
We can get the new tires of your choice for you, and yes we do rotate, balance, and do alignments so you'll be driving straight on down the road.

 

7. What is the difference between the Estimate and the Repair Order?
Your Estimate will contain an approximate calculation of the costs foreseen on your repair. It is often different than the Repair Order as different or additional repairs become evident throughout the repair process, which will be approved by you prior to completion. The Repair Order contains the complete list of the repairs done to the vehicle, listing the parts, the labor operations, and other relevant items.



8. Do you offer windshield/window replacement?
Yes we do!

 

9. Do you offer towing services?Yes we use a local towing service.  For your convenience, the towing charges can be added to your invoice, if towing is arranged through our facility.

 

10. Are you open on Saturdays?
Yes we are open from 9:00 AM to 2:00 PM, except every first Saturday of the month we are Closed.

 

11. Can I bring my used oil in for recycling?
Yes, you can bring in your used engine oil, if it is not mixed with any other substance. No more than 10 quarts at a time please.

 

12. Do I need an appointment for an estimate?
No, you are welcome to stop by any time we are open for an estimate.

 

13. Will my paint match the original color?
Today's factory finishes incorporate multiple layers of specialized paints. We have invested in the finest paint system available and in our technicians' training to ensure that each vehicle's paint matches. We are very successful in matching factory finishes, and are confident you won't be able to tell the difference!



14. Are your paints environmentally friendly?
Yes! Our new state-of-the-art water borne based system allows us to paint vehicles with the latest in technologically advanced and environmentally friendly finishes.



15. Can I get other work done, not covered by insurance, while my car is in your shop for repair?Of course! We often do unrelated body/paint repairs and mechanical repairs simultaneously with insurance repairs.



16. Will my insurance company pay for a rental vehicle?
Yes, if you have rental car coverage. It's a good idea to check with your insurance company to see how much of the rental cost is covered. If you were in an accident and it was not your fault, the full amount should be covered.



17. Can a vehicle be repaired that has frame damage?
Yes! Most cars can be returned to pre-collision condition with our Unibody frame equipment, and our highly qualified technicians.



18. How soon can I wash/wax my car after it's been painted?
You may wash the car immediately as necessary, preferably with mild car soap. Do not “dry wipe” your vehicle, as it can scratch the finish. Be wary of commercial car washes. The stiff brushes and sponges could mar the finish. We do recommend waiting 90 days before waxing for the first time after we've painted it. This will allow the finish to dry and harden completely.



19. Can I get my deductible back from you?
An honest repair shop will always say “no.” Here's why: “burying the deductible” is insurance fraud, and is against the law. Insurance company appraisers know the costs of repairs and cannot be fooled by inflated prices. Consider the following: an auto body shop that will cheat an insurance company, can cheat its customers too.